India's Buyer Trust Network

Your Shopping
Score Explained

Every time you shop online, your delivery behaviour shapes your Truwth Score. Here's exactly what it means, what you gain, and what you risk.

Check My Score See Tiers
Score Range
300 → 900
Your score sits somewhere on this scale. The higher it is, the more trust you've earned with every store on the Truwth network.
300 450 600 750 900
300–449
Blacklisted
450–599
Risky
600–749
Good
750–900
Gold

New buyers start at 600 (Good) with no history. Your score moves up or down based on what you do after ordering.

The Four Tiers
Where Do You Stand?
Each tier determines what you can access when shopping at stores in the Truwth network.
👑
Gold
Score 750 – 900
You're a consistently reliable buyer. Stores love you — deliveries accepted, orders rarely returned, and often paid online.
  • Full COD access at all stores
  • Priority order processing
  • Eligible for exclusive Gold deals
  • No prepaid requirement anywhere
  • Highest trust across the network
✅
Good
Score 600 – 749
You're a trusted buyer with a solid track record. This is where every new buyer starts — build it up to reach Gold.
  • Full COD access at all stores
  • Standard order processing
  • Trusted across the network
  • May not qualify for VIP offers
  • Score improves with each delivery
⚠️
Risky
Score 450 – 599
Your history shows a pattern of RTOs, returns or cancellations. Some stores may restrict COD access for you.
  • COD may be restricted at some stores
  • No access to exclusive deals
  • Prepaid may be required
  • Score can recover with good orders
  • Lower priority in fulfillment queues
🚫
Blacklisted
Score 300 – 449
Consistent pattern of not accepting orders or fraudulent behaviour. COD is blocked at all participating stores.
  • COD blocked at all Truwth stores
  • No exclusive offers or deals
  • Prepaid-only shopping
  • Score can rebuild — takes time
  • Flagged across the entire network
What Moves Your Score
5 Factors That Define You
Every order you place contributes to these five factors. Each is weighted differently in the final score.
📦
40%
Delivery Rate
Did you accept and receive the order? The most important factor. Every accepted delivery boosts your score significantly.
🚚
30%
No RTO
RTO (Return To Origin) means you rejected or missed the delivery. The second biggest drag on your score.
💳
15%
Prepaid Orders
Paying online (UPI, card, net banking) shows commitment. Prepaid orders never result in RTO and improve your score.
↩️
10%
Low Returns
Frequently returning delivered orders affects this factor. Returning because of genuine defects has less impact than serial returns.
❌
5%
Low Cancellations
Cancelling orders after placing them — especially COD orders just before dispatch — reduces this factor.
Score Tips
How To Build Your Score
Small habits make a big difference. Here's exactly what helps and what hurts.

What Helps

1
Accept every delivery
Be available when the courier arrives. If you can't take delivery, reschedule — don't reject. Every successful delivery is your biggest score booster.
2
Pay prepaid when you can
Prepaid orders are always delivered, never RTO'd at your end, and add to your prepaid rate — which carries 15% weight.
3
Only order what you intend to keep
Avoid ordering multiple variants to "try at home" via COD and returning all but one. This pattern is heavily penalised.
4
Don't cancel after placing
If you're unsure, don't order. Cancellations after placement — especially repeat ones — signal unreliability to the network.

What Hurts

1
Rejecting deliveries at the door
Every rejected delivery is an RTO. Enough RTOs and you drop to Risky tier, where COD gets restricted across all stores.
2
Not being available for delivery
If the courier can't reach you and the package is returned, it counts as an RTO in the system — even if you didn't refuse it intentionally.
3
Placing multiple COD orders and returning most
Ordering 5 items COD and returning 4 is one of the fastest ways to drive your score to Risky or Blacklisted.
4
Repeated cancellations
Cancelling once is fine. Cancelling repeatedly across different stores gets tracked at the network level, not just per store.
Side by Side
Tier Benefits Compared
See exactly what you gain — or lose — at each score tier.
Feature Blacklisted Risky Good Gold
COD Available
Prepaid Required Always Sometimes No No
Exclusive Deals Access
Priority Fulfillment
Trusted Across Network
Score Can Improve Slowly Yes Yes Maintain
Questions
Frequently Asked
Does every store see my Truwth Score?
Only stores that have installed the Truwth app on their Shopify store can see your score. Your full phone number is never shared — stores only see your score, tier, and order patterns.
I'm a new buyer. What's my score?
All new buyers start at 600 — the "Good" tier. This means COD is fully available from your very first order. Your score then moves up or down based on your actual behaviour.
How quickly does my score update?
Your score updates in real time after each order event — when an order is placed, delivered, returned, or cancelled. The full effect of a delivery shows within 24–48 hours of the status being updated in the store's system.
Can I dispute an RTO that wasn't my fault?
Currently, scores are calculated automatically based on order data from stores. If there was a genuine delivery failure by the courier, contact the store directly and ask them to update the order status — that will reflect in your score automatically.
How long does it take to go from Risky to Good?
It depends on your total order volume. If you have 10 orders and 4 were RTOs, completing 6 more successful deliveries can bring you back to Good. The more orders you have, the more history counts — but consistent good behaviour always improves your score over time.
Is my phone number or personal data visible to stores?
No. Your phone number is stored as a one-way encrypted hash and is never visible to any merchant. Stores see your Truwth ID, score, tier, and anonymised order statistics — nothing else. Your privacy is fully protected. Read our Privacy Policy for full details.
Can I opt out of Truwth?
Yes. You can request deletion of your Truwth data by visiting our Privacy Policy page and submitting a data removal request. Note that opting out means you'll start fresh (as a new buyer) at any Truwth store.

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